FAQ

We ship from trusted vendors and fulfillment partners across the U.S. to ensure the fastest delivery and freshest product availability.

At this time, we only ship within the United States. We’re working on expanding internationally soon — stay tuned!

Most orders ship within 1–3 business days and arrive within 3–7 business days. Some specialty items may vary.

You’ll receive a tracking number via email once your order ships. You can also track it anytime under My Account > Orders.

We accept returns within 14 days of delivery for most unopened, unused items. Food and perishable items are final sale unless damaged or defective.

Contact us at info@newatlantis.store with your order number and reason for return. We’ll guide you through the next steps.

Please email us within 72 hours of delivery with photos and your order number. We’ll make it right — no stress, no hassle.

We accept Visa, Mastercard, AmEx, Discover, Apple Pay, Google Pay, and PayPal.

Yes! Join our newsletter for first-time customer offers, exclusive discounts, and early access to new arrivals.

Only one discount code can be applied per order unless stated otherwise.

We prioritize organic, wildcrafted, and sustainably harvested ingredients and products across all categories. Each product is guranteed to meet this requirement.

We work with ethical brands and vendors from around the globe, with a focus on U.S.-made, small-batch, or Indigenous-crafted goods when possible.

Every brand and product goes through a screening process to ensure they comply with ingredient use and production methods. This includes a standard checklist comprised of over 700 ingredients we do not allow in products we carry ranging from seed oils, allergens, artificial dyes, artifical flavors and synthetic chemicals. Please read the full ingredient list on each product page. If you have medical conditions or are pregnant/nursing, consult a licensed health professional before use.

No, but creating one allows you to track orders, save favorites, and reorder faster.

Go to Log In > Forgot Password and follow the prompts to reset.

Orders process quickly! If you need to make changes, email us within 2 hours of ordering — we’ll do our best.

We’d love to hear from you. Visit our Become a Vendor Sign-Up Page or email us at info@newatlantis.store to apply.

All vendors must align with our ingredient integrity, sustainability, and ethical sourcing standards. We also review social impact and product efficacy.